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Mark Gainey founded KANA in 1996.[{{cite book|title=Network World|url=https://books.google.com/books?id=jRsEAAAAMBAJ&pg=PA10|volume=14|date=26 May 1997|publisher=IDG Network World Inc|page=10|issn=0887-7661}}] The purpose of the company was to market a software package designed to help businesses manage email and Web-based communications.[{{cite news|title=Kana Communications Will Buy Silknet Software for US$4.2 Billion|url=https://www.wsj.com/articles/SB94993139567693324|accessdate=4 July 2013|newspaper=Wall Street Journal|date=February 8, 2000}}][Taylor, James. "First Look – Kana — JT on EDM." JT on EDM — James Taylor on Everything Decision Management. EDM, 10 Aug. 2010. Web. 26 Aug. 2011. .] |
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[[Mark Gainey]] founded KANA in 1996.[{{cite book|title=Network World|url=https://books.google.com/books?id=jRsEAAAAMBAJ&pg=PA10|volume=14|date=26 May 1997|publisher=IDG Network World Inc|page=10|issn=0887-7661}}] The purpose of the company was to market a software package designed to help businesses manage email and Web-based communications.[{{cite news|title=Kana Communications Will Buy Silknet Software for US$4.2 Billion|url=https://www.wsj.com/articles/SB94993139567693324|accessdate=4 July 2013|newspaper=Wall Street Journal|date=February 8, 2000}}][Taylor, James. "First Look – Kana — JT on EDM." JT on EDM — James Taylor on Everything Decision Management. EDM, 10 Aug. 2010. Web. 26 Aug. 2011. .] |
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In 1999, KANA Communications (as it was then known) acquired Connectify[{{cite web|first=Susan|last=Kuchinskas|url=http://www.adweek.com/news/advertising/iq-news-acquisition-begets-new-kana-software-offering-42441|title=IQ News: Acquisition Begets New Kana Software Offering|website=adweek.com|date=October 4, 1999|accessdate=July 7, 2019}}] followed by Business Evolution and NetDialog.[{{cite web|first=Chet|last=Dembeck |url=http://www.ecommercetimes.com/story/1927.html|title=Kana Buys BEI and NetDialog|website=ecommercetimes.com|date=December 7, 1999|accessdate=July 7, 2019}}] |
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In 1999, KANA Communications (as it was then known) acquired Connectify[{{cite web|first=Susan|last=Kuchinskas|url=http://www.adweek.com/news/advertising/iq-news-acquisition-begets-new-kana-software-offering-42441|title=IQ News: Acquisition Begets New Kana Software Offering|website=adweek.com|date=October 4, 1999|accessdate=July 7, 2019}}] followed by Business Evolution and NetDialog.[{{cite web|first=Chet|last=Dembeck |url=http://www.ecommercetimes.com/story/1927.html|title=Kana Buys BEI and NetDialog|website=ecommercetimes.com|date=December 7, 1999|accessdate=July 7, 2019}}] |
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