Draft:Enghouse Interactive
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{{Short description|Customer experience and contact center software provider}} |
{{Short description|Customer experience and contact center software provider}} |
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'''Enghouse Interactive''' is a provider of customer experience (CX) and contact center software solutions headquartered in Markham, Ontario, Canada. It operates as a division of Enghouse Systems, a publicly traded enterprise software company listed on the Toronto Stock Exchange (TSX: ENGH).{{cite web |url=https://www.cxtoday.com/vendor/enghouse/ |title=Enghouse Interactive |website=CX Today |access-date=2026-04-20}} |
'''Enghouse Interactive''' is a provider of customer experience (CX) and contact center software solutions headquartered in Markham, Ontario, Canada. It operates as a division of Enghouse Systems, a publicly traded enterprise software company listed on the Toronto Stock Exchange (TSX: ENGH). |
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The company develops software for customer communications, including contact center platforms, automation tools, outbound dialing systems, attendant consoles, workforce engagement solutions, and analytics technologies.{{cite web |url=https://www.uctoday.com/vendor/enghouse-interactive/ |title=Enghouse Interactive |website=UC Today |access-date=2026-04-20}} Its solutions are deployed via on-premises, cloud, and hybrid models.{{cite web |url=https://www.nojitter.com/customer-experience/enghouse-interactive-brings-iot-capabilities-to-all-in-one-cx |title=Enghouse Interactive Brings IoT Capabilities to All-in-One CX |website=NoJitter |access-date=2026-04-20}} |
The company develops software for customer communications, including contact center platforms, automation tools, outbound dialing systems, attendant consoles, workforce engagement solutions, and analytics technologies. |
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== History == |
== History == |
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Enghouse Interactive has expanded its contact center and customer experience offerings through product development and acquisitions.{{cite web |url=https://www.callcentrehelper.com/tag/enghouse-interactive |title=Enghouse Interactive news |website=Contact Centre Helper |access-date=2026-04-20}} |
Enghouse Interactive has expanded its contact center and customer experience offerings through product development and acquisitions. |
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In 2005, the acquisition of Apropos marked its entry into contact center software. |
In 2005, the acquisition of Apropos marked its entry into contact center software.name="auto3"/> |
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In 2011, the company acquired Cosmocom, adding a cloud-based contact center platform. |
In 2011, the company acquired Cosmocom, adding a cloud-based contact center platform.name="auto"/> |
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Between 2009 and 2014, Enghouse Interactive expanded through acquisitions including AB Trio Enterprise, Arc Solutions, Zeacom Limited, Andtek GmbH, and Voxtron NV, extending its presence in Europe and expanding its product portfolio. |
Between 2009 and 2014, Enghouse Interactive expanded through acquisitions including AB Trio Enterprise, Arc Solutions, Zeacom Limited, Andtek GmbH, and Voxtron NV, extending its presence in Europe and expanding its product portfolio.name="auto1"/> |
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In 2015, the acquisition of Reitek expanded its presence in Italy. |
In 2015, the acquisition of Reitek expanded its presence in Italy.name="auto3"/> |
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From 2016 to 2021, acquisitions including Presence Technology and Altitude Software expanded its operations in Europe and Latin America. |
From 2016 to 2021, acquisitions including Presence Technology and Altitude Software expanded its operations in Europe and Latin America.name="auto"/> |
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Following the acquisition of Eptica in 2019, the company expanded its focus on artificial intelligence and cloud-based solutions.{{cite web |url=https://www.frost.com/news/press-releases/frost-radar-reveals-leading-innovators-and-growth-champions-in-customer-experience-platforms-across-emea/ |title=Frost Radar on CX Platforms |website=Frost & Sullivan |access-date=2026-04-20}} |
Following the acquisition of Eptica in 2019, the company expanded its focus on artificial intelligence and cloud-based solutions.{{cite web |url=https://www.frost.com/news/press-releases/frost-radar-reveals-leading-innovators-and-growth-champions-in-customer-experience-platforms-across-emea/ |title=Frost Radar on CX Platforms |website=Frost & Sullivan |access-date=2026-04-20}} |
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In 2023, Enghouse acquired substantially all assets of Lifesize, a cloud communications company. |
In 2023, Enghouse acquired substantially all assets of Lifesize, a cloud communications company.name="auto1"/> |
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== Products and services == |
== Products and services == |
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=== Contact center platforms === |
=== Contact center platforms === |
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The company develops contact center software that supports multiple communication channels including voice, email, web chat, messaging platforms, and video interactions. |
The company develops contact center software that supports multiple communication channels including voice, email, web chat, messaging platforms, and video interactions.name="auto2"/> |
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'''CxEngage''' is a cloud-based contact center platform that includes routing, analytics, and integration capabilities. |
'''CxEngage''' is a cloud-based contact center platform that includes routing, analytics, and integration capabilities.name="auto1"/> |
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=== Automation and AI === |
=== Automation and AI === |
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=== Attendant consoles === |
=== Attendant consoles === |
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The company provides attendant console software used for managing and routing incoming communications within enterprise environments, integrating with unified communications platforms such as Microsoft Teams, Cisco, and Avaya. |
The company provides attendant console software used for managing and routing incoming communications within enterprise environments, integrating with unified communications platforms such as Microsoft Teams, Cisco, and Avaya.name="auto1"/> |
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=== Workforce management === |
=== Workforce management === |
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Enghouse Interactive offers workforce management tools for forecasting, scheduling, and performance monitoring in contact center operations. |
Enghouse Interactive offers workforce management tools for forecasting, scheduling, and performance monitoring in contact center operations.name="auto"/> |
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== Operations == |
== Operations == |
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Enghouse Interactive serves customers globally through a network of offices and partners. |
Enghouse Interactive serves customers globally through a network of offices and partners.name="auto2"/> |
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== Corporate structure == |
== Corporate structure == |
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Enghouse Interactive operates as part of Enghouse Systems within its Interactive Management Group, alongside other business units including Enghouse Video. |
Enghouse Interactive operates as part of Enghouse Systems within its Interactive Management Group, alongside other business units including Enghouse Video.name="auto1"/> |
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== See also == |
== See also == |
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