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The outage led to industry and policy discussions about the risks associated with widely used, centralized security software and the importance of improving operational resilience in global information technology infrastructure.[{{Cite web |last=Poireault |first=Kevin |date=2024-09-25 |title=CrowdStrike Apologizes for IT Outage, Defends Microsoft Kernel Access |url=https://www.infosecurity-magazine.com/news/crowdstrike-apologizes-outage/ |access-date=2026-02-25 |website=Infosecurity Magazine |language=en-gb}}][{{Cite web |last=Moncrieff |first=Stewart |date=2024-08-13 |title=What Caused the Crowdstrike Outage: A Detailed Breakdown |url=https://www.messageware.com/what-caused-the-crowdstrike-outage-a-detailed-breakdown/ |access-date=2026-02-25 |website=Messageware |language=en-US}}] |
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The outage led to industry and policy discussions about the risks associated with widely used, centralized security software and the importance of improving operational resilience in global information technology infrastructure.[{{Cite web |last=Poireault |first=Kevin |date=2024-09-25 |title=CrowdStrike Apologizes for IT Outage, Defends Microsoft Kernel Access |url=https://www.infosecurity-magazine.com/news/crowdstrike-apologizes-outage/ |access-date=2026-02-25 |website=Infosecurity Magazine |language=en-gb}}][{{Cite web |last=Moncrieff |first=Stewart |date=2024-08-13 |title=What Caused the Crowdstrike Outage: A Detailed Breakdown |url=https://www.messageware.com/what-caused-the-crowdstrike-outage-a-detailed-breakdown/ |access-date=2026-02-25 |website=Messageware |language=en-US}}] |
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Following the outage, CrowdStrike launched the "Falcon Flex" customer retention program, offering customers additional products and flexible subscriptions. By late 2025, Falcon Flex had accumulated over $3.2 billion in total deal value.[{{Cite web |last=Pound |first=Jesse |title=We're raising our CrowdStrike price target following a beat and raise quarter |url=https://www.cnbc.com/2025/12/02/were-raising-our-crowdstrike-price-target-following-a-beat-and-raise-quarter.html |website=CNBC |date=December 2, 2025 |access-date=2026-03-22}}] CrowdStrike CEO [[George Kurtz]] stated that the company's customer renewal rate remained at 97%.[{{Cite web |title=Our tech is sticky, there's a 95% chance customers will renew, says CrowdStrike CEO George Kurtz |url=https://www.cnbc.com/video/2025/08/28/our-tech-is-sticky-theres-a-95percent-chance-customers-will-renew-says-crowdstrike-ceo-george-kurtz.html |website=CNBC |date=August 28, 2025 |access-date=2026-03-22}}] |
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Following the outage, CrowdStrike launched the "Falcon Flex" customer retention program, offering customers additional products and flexible subscriptions. By late 2025, Falcon Flex had accumulated over $3.2 billion in total deal value.[{{Cite web |last=Pound |first=Jesse |title=We're raising our CrowdStrike price target following a beat and raise quarter |url=https://www.cnbc.com/2025/12/02/were-raising-our-crowdstrike-price-target-following-a-beat-and-raise-quarter.html |website=CNBC |date=December 2, 2025 |access-date=2026-03-22}}] CrowdStrike CEO [[George Kurtz]] stated that the company's customer renewal rate remained at 97%.[{{Cite web |title=Our tech is sticky, there's a 95% chance customers will renew, says CrowdStrike CEO George Kurtz |url=https://www.cnbc.com/video/2025/08/28/our-tech-is-sticky-theres-a-95percent-chance-customers-will-renew-says-crowdstrike-ceo-george-kurtz.html |website=CNBC |date=August 28, 2025 |access-date=2026-03-22}}] |
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Delta Air Lines and CrowdStrike filed lawsuits against each other following the July 2024 Falcon software update.[{{Cite news |last=Stempel |first=Jonathan |date=2025-05-19 |title=Delta can sue CrowdStrike over computer outage that caused 7,000 canceled flights |url=https://www.reuters.com/sustainability/boards-policy-regulation/delta-can-sue-crowdstrike-over-computer-outage-that-caused-7000-canceled-flights-2025-05-19/ |archive-url= |archive-date= |access-date=2026-02-25 |work=Reuters}}][{{Cite web |last=Raby |first=Dan |date=2025-05-09 |title=Delta must face class action lawsuit over CloudStrike outage, judge rules |url=https://www.fox5atlanta.com/news/delta-class-action-lawsuit-cloudstrike-outage-judge-ruling |access-date=2026-02-25 |website=FOX 5 Atlanta |language=en-US}}][{{Cite web |last=Zahn |first=Max |date=2024-07-27 |title=Why did Delta take days to restore normal service after CrowdStrike outage? Experts weigh in. |url=https://abcnews.com/Business/delta-days-restore-normal-service-after-crowdstrike-outage/story?id=112299966 |access-date=2026-02-25 |website=ABC News |language=en}}] |
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Delta Air Lines and CrowdStrike filed lawsuits against each other following the July 2024 Falcon software update.[{{Cite news |last=Stempel |first=Jonathan |date=2025-05-19 |title=Delta can sue CrowdStrike over computer outage that caused 7,000 canceled flights |url=https://www.reuters.com/sustainability/boards-policy-regulation/delta-can-sue-crowdstrike-over-computer-outage-that-caused-7000-canceled-flights-2025-05-19/ |archive-url= |archive-date= |access-date=2026-02-25 |work=Reuters}}][{{Cite web |last=Raby |first=Dan |date=2025-05-09 |title=Delta must face class action lawsuit over CloudStrike outage, judge rules |url=https://www.fox5atlanta.com/news/delta-class-action-lawsuit-cloudstrike-outage-judge-ruling |access-date=2026-02-25 |website=FOX 5 Atlanta |language=en-US}}][{{Cite web |last=Zahn |first=Max |date=2024-07-27 |title=Why did Delta take days to restore normal service after CrowdStrike outage? Experts weigh in. |url=https://abcnews.com/Business/delta-days-restore-normal-service-after-crowdstrike-outage/story?id=112299966 |access-date=2026-02-25 |website=ABC News |language=en}}] |
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